Support
We have a number of different packages, allowing you to get the best quality IT support, management and diagnostics at a price and payment plan which suits you.
All support packages carry above industry standard response times and quality of service which makes finding a package that accommodates your business a painless, easy process. Below is a breakdown of these response times which we provide to all of our clients on all of our packages. This gives you peace of mind that when you have a problem affecting your business, you know some of the best minds in the industry are only a phone call away.
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Critical
Major
Minor
Change Control - 1 Hour
2 Hours
3 Hours
4 Hours
We can offer full IT support to any business or act as complementary support to an already existing IT department.
So give us a call, or request a call-back and one of our consultants will be happy to help you find the best package for your business.
Flexible support
Having a flexible price plan doesn’t mean that you have to receive second class service. Net Root offers the same level of support and management for start ups, small and growing businesses.
Our flexible packages are designed to give you the high level of support which our inclusive users enjoy, but with the benefit of only paying for work by the hour either in advance or once the work has been completed.
By putting you in control of how much you spend you can be sure that fast, friendly support is there for your business when you need it.
Options
Total IT support
Net Root provides businesses with a unique, highly skilled approach to IT support and management. Each of our inclusive packages includes consultancy, management, maintenance, remote support and onsite support at a price that is perfect for any business.
With industry leading response times and friendly, knowledgeable staff you can be sure that your infrastructure is sound and your business needs catered for in the way you require.
Simply put this means that you can take advantage of world-class applications and services at a price which is right for you!
Strategic IT support
In addition to Net Root’s outsourcing solutions we provide larger businesses with additional manpower for project work, consultancy and helpdesk overflow.
We have experience supporting and helping IT departments with everything from migration, server implementation and network design to infrastructure audits and hardware provision. Our unique approach allows us to work closely with your team and guarantee delivery on-time and within budget.
We know all the potential problems before they arise so your department will have expert, practical advice from the outset with no surprises.
Bespoke IT Projects
Whether you are an existing client or new to Net Root we can help you with bespoke IT projects, whether that be providing extra manpower to support an existing IT department, migrating data between servers or acting as consultants or project managers on a new infrastructure, we’re here to support you. We work on projects of varying scale so get in touch to discuss your specific requirements.
